Frequently Asked Questions

Here you will find common questions about operating and maintaining your B-Pulse bilateral stimulation tools. 

Having trouble getting started? Check the Troubleshooting Guide.

 

Q: How should I care for my B-Pulse products?

A: B-Pulse is designed with durability in mind, but proper care will help to extend the life and performance of your products.

• Avoid storing in direct sunlight.
• Dry promptly after washing.
• Power off when not in use.
• Allow the charging cable to maintain its natural shape and avoid creating sharp bends or creases.

Q: How can I clean or sanitize B-Pulse products between clients?

A: B-Pulse is waterproof and can be cleaned by gently scrubbing with soap and water. Dry with a soft towel or cloth.

You can also wipe clean with a sanitizing wipe. Ensure that B-Pulse is free of any cleaning solutions that may irritate the skin before using.

Always make sure chargers are disconnected during cleaning or whenever B-Pulse may come into contact with liquids. B-Pulse must be dried thoroughly before connecting to chargers.


Q: Can I use B-Pulse with my own watchband?

A: B-Pulse can be connected to any universal 18mm watchband with a quick release clasp.


Q: What is the difference between Resourcing Mode and EMDR Therapy Mode?

A: EMDR Therapy Mode is intended only for use by professional therapists trained in Eye Movement Desensitization and Reprocessing (EMDR).

Resourcing Mode uses bilateral stimulation settings that promote calm and nervous system regulation. It is intended for therapists to use during “resourcing” with clients and for individual at-home use.

IMPORTANT: If using B-Pulse results in strong or distressing emotions, thoughts or physical sensations, discontinue use and consult a licensed medical or mental healthcare provider before proceeding.


Q: Do I need headphones to use the audio features?

A: Bilateral audio features are designed to be heard by only one ear at a time. For best results, use headphones, although stereo speakers may also be used. Bilateral audio will not work properly through mono speaker outputs, including most built-in smartphone and tablet speakers.


Q: Do I need a smartphone or tablet to use B-Pulse?

A: B-Pulse may be used without a smartphone or tablet, however the feature set will be limited. Without connecting to the Bumble BLS app for iOS and Android, B-Pulse can run five presets that the power button cycles through. Pairing with the app is strongly recommended to get the most out of your purchase.


Q: What should I do if my product is no longer working or may be defective?

A: If your products are not working properly, please contact Support@BumbleBLS.com.


Q: What if I need additional help or my issue wasn’t covered here?

A: If you need further assistance, please contact Support@BumbleBLS.com.